 |
Standards
Checklist
|
| Cleanliness |
Daily
housecleaning of guest areas, no residual odours. (i.e.:
smoke, pets, cooking, mildew) |
| Tidiness |
Well
kept exterior, tended gardens, pathways. Guest areas neat
and free of clutter |
| Safety |
Good
exterior lighting for parking, walkways doors, stairs
and all interior guest areas. Pets under control. Locks
for safety/ privacy. Operable windows. Telephone &
emergency numbers available. |
| Maintenance |
Exterior
and interior well kept. Furnishings and fixtures in good
repair. Adequate hot water, pressure, electrical service.
|
| Comfort |
Comfortable
beds and seating. Reading light, natural light. Window
covering for privacy A/C or fans, screened windows, good
ventilation and temperature control. Quiet. Accessible,
well furnished, common areas indoors and out. |
| Welcome |
Host(s)
is friendly and available to check in and orient guests
(occasional alternative arrangements). Guest entrance
is obvious, inviting, clean, tidy and well lit. |
| Supplies |
Guest
room basics include liquid or wrapped soap, waste receptable,
drinking glasses, nightlight, flashlight, hooks and hangers,
tissues, extra toilet roll, pillow and blanket available,
good quality and quantity of fresh linens, replaced every
third day of the stay. |
| Breakfast |
Provided
on the premises. |
| Hospitality |
Cheerful
helpful host(s), not intrusive, facilitates reservations
and directions. Courteous and prompt in response to complaints,
"guest rules" at a minimum. |
| Ethics |
Truth
in advertising, no unadvertised price increases, unfair
exchange rate or service charges, fair and stated cancellation
and deposit policy. Honestly and accurately represented
in promotional materials. (i.e.: shared, private or ensuite
bath, below ground level or 3rd floor, location, smoking,
pets and "slippered" home) |
| Value
for $ |
Returning
guests, positive feedback, guest referrals. |
Notes:
Historically designated homes may have some limitations (i.e.:
room size).
Cottages may have limited services (i.e.: no breakfast, weekly
cleaning).
Niagara-on-the-Lake
Bed and Breakfast Association
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